-First know the length of the tie you current use -Know the length of your necktie blade (measure bottom of the knot to the tip of the blade (front of the tie-larger end) -Know roughly at what shirt button you start tying your tie
Position of the button is roughly at the button where you start tying
your necktie (starting counting from the first button counting down to
where you typically start tying your tie). Note: If you use the
button system to tie your necktie, the length of the necktie will make a
difference in the results you get when you tie your necktie.
It is strategically placed
there because for taller men, the loop/keeper is sometimes too low so
when they tie their neckties they come up short. In essence, the JCassand Label doubles as a loop/keeper for the smaller end of the necktie.
Currently, we ship to all the Americas which include North America (USA
and Canada), Central America, South America, the Caribbean, all USA
territories, APO/FPO addresses and the United Kingdom.
Yes, see shipping for list of countries that we ship to outside of the
United States. Currently, we ship to all the Americas which include
North America (USA and Canada), Central America, South America, the
Caribbean, all USA territories, APO/FPO addresses and the United
Kingdom.
All neckties are carefully wrapped with tissue then placed in a tie box
which is then placed in a shipper for no additional costs. Multiple
neckties within an order will automatically be placed in one tie box
unless otherwise stated. Each box holds up to three neckties. If you
would like to send ties to different addresses, please place a separate
order for each address.
Shipping costs are based on your chosen method. Total shipping charges
will be displayed at checkout before order completion. Visit our
Shipping page for more information.
We will process and track the orders as they are received. Orders will
be processed and shipped within 12 hours of being received. Orders
received before 3pm Monday through Saturday will be shipped that day.
Orders after 3pm will be shipped the following day. No orders will be
processed or shipped on Sundays except for special holidays such as
Christmas, etc. How do I change or cancel my order?
You may make
changes or cancel your order if your order has not shipped as yet.
Please contact customer service immediately after your order was placed
roughly within 1 hour. If the order has already shipped you will be
unable to cancel or change your order.
You can check the status of your order by using your tracking number
that was provided. If you are having trouble, please contact customer
service email: or phone:
We typically ship Monday through Friday excluding U.S. federal and state
holidays. Please allow 5 to 7 business days for delivery in the USA and
another 2 days for international destinations. We appreciate your
business so please contact customer services should you have further
questions email: phone: is important to us, and we'll make every
effort to process your order as quickly as possible.
Be sure to verify that your billing name and address match the credit
card you are using for payment. We reserve the right to reject or cancel
any order that does not match these criteria. Also be sure to check
shipping for list of countries that we ship to outside of the United
States. If your address is not from any of the locations listed, your
order will not process. If you are still having trouble, please contact
us.
If you are still having trouble, please contact us.
We will send you an email containing a tracking number as soon as your
order has been shipped so that you can check the delivery status of your
order. Please allow 24 to 48 hours for our carriers to update your
order information into their system. Once your order is in their
system, you may track your order, simply log into your Order Status or
by logging into your account and track your order that way.
Please contact your carrier immediately so that an investigation can be
launched. If you need additional support from us after they begin the
investigation process, please call Customer service at phone or email us
we will gladly help.
We offer a 30 day return policy. We accept returns of unused and
unworn items within 30 days from the date your order was shipped.
Returned items must have the original hang tag attached and must be
returned in the original packaging, which include any boxes and other
packaging materials. All returned items must be returned (with a
tracking number) to us. Once the return is received, please allow 7-14
business days for processing. You will receive an email notification
when your return has been processed and a refund will be made in the
form of the original payment within 5-7 business days.
To start the return process, please contact Customer Service
for a return number to accompany your return. This will help with
processing your return faster. Please be sure to read the return policy
above prior to starting the return process. The following information
should accompany all returned items:
We do not accept exchanges. You may return the original item (using the
instructions above) and place a new order for the item you want. To
ensure the item you want is in stock, we suggest placing a new order for
the item you want first then proceed with the return.
Once we receive your return, please allow 7 to 14 business days for us
to process your refund. You will receive an email notification when your
return has been processed and a refund will be made in the form of the
original payment within 5-7 business days which is approximately the
amount of time it will take for your bank to credit the funds back to
your account.
If the item you received was damaged or defective, please contact Customer Service.
Be sure to have the order and item numbers from your order ready for
the representative to assist you with your return. You may place a new
order for the replacement item. Returned items will be credited to the
original form of payment. Return shipping for damaged goods will also be
refunded based on USPS First Class (<1 lb.) or USPS (> 1 lb.)
rates. All defective items must be returned (with a tracking number) to
us to ensure receipt of item.
We accept the following Credit Cards: Visa, MasterCard, American Express and Discover
We
can accept any of the above credit cards that are issued (and have a
billing address) in the United States and the following international
countries:
Currently, we ship to all the Americas which include
North America (USA and Canada), Central America, South America, the
Caribbean, all USA territories, APO/FPO addresses and the United
Kingdom.
Be sure to verify that your billing name and address match the credit
card you are using for payment. We reserve the right to reject or cancel
any order that does not match these criteria. Also be sure to check
shipping for list of countries that we ship to outside of the United
States. If your address is not from any of the locations listed, your
order will not process. If you are still having trouble, please contact us.
Taxes will be charged based on the applicable state and local tax
percentage in accordance with the merchandise you purchase and, where
required by law, on shipping and handling charges.
If you are having trouble with your promotion code, be sure to double
check that the promotion code has not expired and that the terms of the
promotional code you are using are eligible with the items you are
purchasing.
You may place an order without creating an account by selecting “Guest”
at the time of checkout. Although, having an account is not needed to
make a purchase, having an account helps to make online purchases easier
and you can track your order, spending etc.
To change your password, please log into your account. If you forgot
your password, click on “Forgot Password” to reset it. You will receive
an email with a link to get the process started.
